Your best people know things nobody wrote down.
Praxabase interviews your experts the way cognitive scientists do — then turns what they know into a permissioned, citable knowledge base your AI agents can actually use.
Piloting with textile and beverage manufacturers · Built on peer-reviewed Cognitive Task Analysis
The undetected event
LOST · NO DETECTION“Ask Mike” is not a knowledge strategy. When one person holds a workflow, every resignation is a data-loss event.
LOST · PARTIAL TRACK“Write it down” doesn’t work either. Experts skip the “obvious” steps, forget the rare cases, and describe the official process — not the real one.
STARVED · NO SIGNALYour AI agents are only as good as the context you give them. Tribal knowledge locked in heads never reaches them.
From interview to agent-ready knowledge
TRACKER · CAPTUREThe AI interviewer asks what a form never could
Structured sessions built on Cognitive Task Analysis map each role, probe the hard steps, and pull out real incident stories — the cues, shortcuts, and judgment calls experts can’t recite on demand.
REVIEW · VERIFYThe expert reviews their knowledge as a flowchart
Every session becomes a visual report the employee approves or corrects. Seeing the workflow drawn out triggers new recall — “oh, but on Fridays it’s different” — and every correction feeds the next session.
CALORIMETER · SERVEAgents get permissioned, citable answers over MCP
Any MCP-capable agent can search and read the knowledge base. Every answer carries a citation — who said it, when — respects per-workflow visibility, and flags knowledge that’s gone stale.
Not a chatbot with a questionnaire
Praxabase runs Applied Cognitive Task Analysis and the Critical Decision Method — peer-reviewed elicitation techniques (Militello & Hutton, 1998; Klein et al.) proven in aviation, military, and medical settings. The methodology lives in code as a state machine: coverage decides what to ask next, not the model’s whim.
One interview is never enough. Praxabase runs a program: map, deepen, simulate, and keep checking in.
RUN 01Map the role
Calendar walks and seasonal probes surface every workflow — including the ones the expert forgot they do. Each one becomes a task diagram with the hard steps marked.
RUN 02Go deep on the hard parts
Knowledge-audit probes — what do you notice that a new person misses? when does the data mislead you? — plus a real incident story, swept four times for cues, options, and judgment.
RUN 03Simulate and verify
A scenario built from the expert’s own answers catches the knowledge they can’t state in the abstract — then the updated flowchart gets a final review.
ONGOINGDiary loop & revalidation
Weekly check-ins catch what interviews miss. Knowledge ages: after 90 days, steps are flagged stale and the expert gets a one-click check-up. Nothing in the base quietly rots.
A knowledge asset, not a document graveyard
WHO · WHENMCP server with citations
Claude, or any MCP-capable agent, queries the base directly. Every answer says who said it and whether it’s still fresh — no confident hallucinations about your own processes.
3 VISIBILITY LEVELSPer-workflow permissions
Employees set visibility on each workflow — private, team, or company — right on the review page. Private knowledge never enters the shared base. Trust is what makes experts talk.
BUS FACTOR = 1Bus-factor dashboard
A live risk register of knowledge held by exactly one person. See where you’re exposed, compare how different people run the same workflow, and fix the gaps before they cost you.
PER ROLECoach mode for new hires
Onboarding built from what your experts actually do: flow summaries, a beginner checklist, and an expert quiz per role — instead of a stale wiki and a shadowing rota.
90 DAYSForced revalidation
Every step carries an age. Past the threshold it’s flagged stale, downgraded in answers, and queued for a check-up interview. The base stays current by design, not by discipline.
ANY DEVICEVoice interviews
Experts talk, not type. Voice sessions capture shop-floor knowledge from people who would never fill out a form — in natural conversation, on any device.
Every month you wait, someone’s knowledge walks out the door.
We’re onboarding a small number of pilot companies in textile and beverage manufacturing. Your first expert can be interviewed this week.
Request a pilot slot